Privacy, Refund and Cancellation
Privacy Policy
What information we gather?
We collect from you only the personal information you voluntarily provide in order to deliver the best possible service. If you choose to process an online payment we ask you to provide us with information necessary to process your payment which may include, but not be limited to, name, physical address, telephone number, facsimile number, email address, company name, title, credit card number, expiration date, and storage unit number. We collect your email address so that we can send you information about your transaction and its status. We may use your email address to inform you about current offers or events, policy changes or your account status. We will never share, sell, or rent individual personal information with anyone without your permission or unless ordered by a court of law. The credit card information that is collected is used strictly for billing purposes.
Sharing your personal information
Glenpool Storage does not share your information with unrelated third parties. Glenpool Storage does send your contact and payment information to our merchant processor for purposes of satisfying the payment to your account.
Changes to the online privacy policy
Glenpool Storage reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, Glenpool Storage recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the web site following any changes signifies your acceptance of these changes.
Refund Policy
All rental periods are from the 1st day of the month to the last day of the month. All tenants are required to vacate on or before the last day of the month. If a unit is occupied on the 1st day of the month, rent is due in full for that month. Glenpool Storage does not offer daily or weekly pro-rated amounts for storage units vacated after the 1st of the month or issue refunds for storage units vacated before the last day of the month.
Cancellation Policy
All notifications to disenroll/cancel the Automated Payment Program must be made in writing and received at least 14 days before the scheduled debit date.